Job Title: Member Services Team

Company: Cowboys Fit Downtown

Directly Reports to: Operations Manager

Department: Operations

JOB DESCRIPTION

The Member Services Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Ensure that all members and guests check in and have active memberships
Oversee guest and member traffic flow
Manage and process different types of guests
Collect dues and updating billing when appropriate
Monitor and address membership alerts
Assist members and guests with all inquiries and concerns
Report all issues in a timely manner
Contribute to maintaining the club-wide standards of cleanliness
Answer phone calls and direct them appropriately
Help integrate members into the club (completing profile, taking photos, distributing barcodes)
Assist other departments when necessary
Attend all required meetings
Maintain an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Remain proficient in policies and directives as outlined in the Member Services Playbook

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities:

General understanding of Fitness Industry
Ability to work with computers
Excellent customer service and interpersonal communication skills
Independent, self-starter with strong organizational skills
Must be a team player
Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum Certifications/Education:

Must complete company HR trainings

3) Minimum Experience:

1-2 years customer service experience preferred

4) Physical Requirements:

Must be able to lift 45 pounds
Typing, using the telephone and computer mouse
Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

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